Washing machine and dryer (repair)
Washing machine and dryer breakdowns can potentially disrupt your weekly routine, especially if you’ve got a hectic lilfe like we all do these days. The best solution to your problem is to simply book a washing machine repair service in Dubai with HomeGenie. All you need to do is call, book online or use our iOS and android mobile apps and an expert technician will be instantly assigned to reach your doorstep on the agreed day and time. Our technicians are professionally trained to resolve common or complex issues related to your washing machines like not starting, not spinning, error code on the display panel, water leakage, door not opening or closing, too noisy, or tearing clothes and more, across most well-known brands and models. The advantage of getting a washing machine repair service from HomeGenie is that you can have your washing machine repaired, with complete peace of mind while we at HomeGenie work hard to ensure you get the best quality, reliably and at an affordable price.
Inspection Based Service:
Standard minimum call-out* charges AED 150
Emergency** minimum call-out charges AED 250
Additional charges based on bill estimation.
A call-out charge, applicable for inspection based services only, includes travel cost plus 1 hour of labor required to diagnose the issue, perform minor repairs, if time permits or provide a detailed bill estimate for a major repair.
Emergency bookings are from 6 pm to 8 am, or anytime on Friday or Public Holiday, however, based on availability and permissions from community/ building.
HomeGenie Washing machine and dryer (repair) Service FAQ
Common issues with washing machine and dryers in Dubai and UAE are not starting, not spinning, error code on the display panel, water leakage, door not opening or closing, too noisy, or tearing clothes and more.
We repair most well-known brands of refrigerators and freezers sold and used in Dubai and UAE. This includes Whirlpool, Samsung, LG, Haier, Nikki, Daewoo, Super General, Hisense, Westpoint, Frigidaire, Indesit, Hitachi, Bosch, Siemens, Akai and more.
Depending on the inspection, a washing machine or dryer can take between an hour or weeks to repair. Mostly the inspection and repair can be managed in the same visit, however, on some occasions, it needs to be taken to the workshop and parts need to be ordered. With HomeGenie, we provide free pickup and delivery, if needed. Spare parts for most well-known brands are available quickly, however, sometimes it has to be ordered from another country and can take up to a few weeks.
At HomeGenie, we only use genuine spare parts available from the original washing machine and dryer manufacturer. The warranty on these spare parts provided by the manufacturer may vary and are extended the warranty to the customer as is. Spare parts for latest brands are usually available within the same day but with lesser known brands or older models, they are difficult to find and might require time. With our market positioning, we are generally able to soruce parts faster than most other suppliers.
1.Do not use excess amount of detergent as it contains harmful chemicals and over time corrode the internal body of the machine leading to either breakdowns or damage to clothes.
2. Maintain the level of the washing machine, get it installed from a professional as the washing machine contaings rotating parts which if made to work on a unstable vibrating machine breakdown over time.
3.Dont’ overload the washing machine or dryer as it will lead to excessive load of bearings which might lead to wear and team and eventually a breakdown over time. Ensure you follow weight instructions provided in the user manual.
We strongly recommend a preventive washing machine and dryer service once in a year, at the least.
HomeGenie is the first on-demand one-stop-shop Home Maintenance services provider in the UAE. We work with our carefully vetted delivery partners to provide a simple, reliable and affordable solutions to our customers. Our objective is to gain the trust of our customers by providing a superior customer service experience consistently every single day.
HomeGenie Appliance Repair Process
A repair service booked through HomeGenie usually starts with a booking via one of call, web or the iOS and android apps (available free of cost). Once the booking is made an inspection is scheduled and conducted at the agreed date and time by the assigned technican and supervisor. The assigned technician will perform a thorough diagnosis to determine the nature of the issue with the appliance . If it’s repairable instantly, and without the need of additional parts, the issue will be resolved on site and necessary clean up done. In case of part requirements or if not resolvable on-site, the appliance may be taken to the workshop for further repairs. The technician onsite will advise customers accordingly. The technician will also inform the customer if any spare parts need to be purchased beore work can be initiated, following which an estimate is sent to the customer and approval is sought. Spare parts purchase and work will only commence upon explicit approval from the customer. The customer once satisfied by the work completed will approve the payment which results in an invoice after the payment is received. Customers are further urged to rate the technician for us to continue improving our customer experience. In case of any compliants or concerns.
Why HomeGenie for Appliance Repair ?
At HomeGenie, we are focussed on providing a world-class appliance repair service experience to our customer for which we provide, but not limited to the following advantages:
• Wider brand coverage,
• Trained qualified technicians,
• Genuine spare parts,
• 15 Day service warranty,
• Emergency service (24×7),
• Free pickup and delivery; and
• Competitive prices
Due to the above advantages, we take pride as the most reliable company for all appliance related services.
Other Appliance Related Services
We provide most appliance-related services including – new installation (including any plumbing), service, repair and any other maintenance. These services can be provided as standard or emergency services. For corporate customers, we provide our popular appliance Annual Maintenance Contract (AMC) for complete peace of mind.