Refrigerator breakdown can potentially disrupt your daily routine, especially in the extreme summer weather of the UAE. The best solution to your problem is to simply book a refrigerator repair service in Dubai with HomeGenie. All you need to do is call, book online or use our iOS and android mobile apps and an expert technician will be instantly assigned to reach your doorstep on the agreed day and time. Our technicians are professionally trained to resolve common or complex issues related to your refrigerators like water leakage, insufficient cooling or defrosting, across most well-known brands and models. The advantage of getting a refrigerator repair service from HomeGenie is that you can have your fridge repaired, with complete peace of mind while we at HomeGenie work hard to ensure you get the best quality, reliably and at an affordable price.
- Customer to assist in getting access to community and issue location; and - DEWA connection to be active.
Inspection Based Service
What are some common issues with refrigerators?
Common issues with refrigerators in Dubai and UAE are low cooling or freezing fast enough, not starting, internal light not working, too noisy, water leakage and door not closing properly.
What brands of refrigerators can we repair at HomeGenie?
We repair most well-known brands of refrigerators sold and used in Dubai and UAE. This includes Samsung, LG, Haier, Nikki, Daewoo, Super General, Hisense, Westpoint, Frigidaire, Indesit, Hitachi, Bosch, Siemens, Akai and more.
How long does it take to fix a refrigerator and will it need to be taken away?
Depending on the inspection, a refrigerator can take between an hour or weeks to repair. Mostly the inspection and repair can be managed in the same visit, however, on some occasions, it needs to be taken to the workshop and parts need to be ordered. With HomeGenie, we provide free pickup and delivery, if needed. Spare parts for most well-known brands are available quickly, however, sometimes it has to be ordered from another country and can take up to a few weeks.
What kind of spare parts would be used in case something needs replacement?
At HomeGenie, we only use genuine spare parts available from the original manufacturer. The warranty on these spare parts provided by the manufacturer may vary and are extended to the customer as is. Spare parts for latest brands are usually available within the same day but with lesser known brands or older models, they are difficult to find and might require time.
What other refrigerator or deep freezer services does HomeGenie provide?
We provide most appliance-related services including – new installation, service, repair and any other maintenance. These services can be provided as standard or emergency services. For corporate customers, we provide our popular appliance Annual Maintenance Contract (AMC) for complete peace of mind.
What are some precautions I should take to avoid refrigerator breakdown?
1.The condenser fan helps with circulating cool air. It may also work as a defrosting device in some models. It should be allowed to work without an obstruction or else there will be disruptions in the movement of cool air.
2.The condenser pan should be checked regularly as it might have to be emptied in some cases. While it is best to empty it during a defrosting cycle, if not done regularly can cause condenser issues.
3.The back of the refrigerator or deep freezer should be kept ventilated. Vents of the refrigerator can clog up after a while and can lead to repairs.
We strongly recommend a preventive refrigerator or deep freezer service once in a year, at the least.
HomeGenie is the first on-demand one-stop-shop Home Maintenance services provider in the UAE. We work with our carefully vetted delivery partners to provide a simple, reliable and affordable solutions to our customers. Our objective is to gain the trust of our customers by providing a superior customer service experience consistently every single day.
HomeGenie Appliance Repair Process.
A repair service booked through HomeGenie usually starts with a booking via one of call, web or the iOS and android apps (available free of cost). Once the booking is made an inspection is scheduled and conducted at the agreed date and time by the assigned technican and supervisor. The assigned technician will perform a thorough diagnosis to determine the nature of the issue with the appliance . If it’s repairable instantly, and without the need of additional parts, the issue will be resolved on site and necessary clean up done. In case of part requirements or if not resolvable on-site, the appliance may be taken to the workshop for further repairs. The technician onsite will advise customers accordingly. The technician will also inform the customer if any spare parts need to be purchased beore work can be initiated, following which an estimate is sent to the customer and approval is sought. Spare parts purchase and work will only commence upon explicit approval from the customer. The customer once satisfied by the work completed will approve the payment which results in an invoice after the payment is received. Customers are further urged to rate the technician for us to continue improving our customer experience. In case of any compliants or concerns.
Why HomeGenie for Appliance Repair ?
At HomeGenie, we are focussed on providing a world-class appliance repair service experience to our customer for which we provide, but not limited to thefollowing advantages:
Due to the above advantages, we take pride as the most reliable company for all appliance related services.
Other Appliance Related Services
We provide most appliance-related services including – new installation (including any plumbing), service, repair and any other maintenance. These services can be provided as standard or emergency services. For corporate customers, we provide our popular appliance Annual Maintenance Contract (AMC) for complete peace of mind.